Top frequently asked question on natural gas
Top ten most frequently asked questions:
1. How do I enroll for service?
You can enroll immediately online by choosing your state, select the Local Distribution Company (LDC/Utility) and finally a new supplier. With billing statement in hand it takes less than five minutes to fill out the online form.
2. How will I be billed going forward?
Billing will still come from your LDC/Utility. The new supplier charges for generation and transmission will be broken out separately.
3. Can I still sign up for budget billing?
Yes, this is set up through the LDC/Utility since they continue to handle billing.
4. When will the switch take place?
Normally after the next meter reading. Expect to begin saving money 45-60 days after enrollment.
5. What happens in an emergency or disruption of service?
Call your local distribution company (Utility) immediately. They will continue to own and service the local lines that deliver gas to your home or business.
6. Is there an early termination fee?
This varies from plan to plan but most suppliers will charge an early termination fee which can be found in your contract.
7. What’s needed to sign up and how long does it take?
Just obtain your most recent statement and look for the meter number and/or account number. Making the switch to a new supplier only takes five minutes.
8. I just moved into a new home. Can I sign up immediately?
No, you will need to contact your LDC/Utility to enroll for service first then visit the site to choose an alternative supplier.
9. What happens to our plan once service ends?
- Contact your current provider and re-enroll for service by choosing a rate plan.
- Let the contract run out which normally re-news for another year at a variable rate.
- Visit our sites at naturalgassuppliers.org to choose a new rate plan.
10. I have more questions who can I contact?
Send an email with your questions to us on our contact form
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